Terms of service

OVERVIEW
Welcome to the Cantina di Pitigliano wine shop! The terms “we”, “us” and “our” refer to Cantina di Pitigliano wine shop. Cantina di Pitigliano wine shop operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a curated shopping experience (the “Services”). Cantina di Pitigliano wine shop is powered by Shopify, which enables us to provide you with the Services.

The following terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover matters such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you have reached the age of majority in your state or region of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online stores or purchasing any product or service we offer, you may be required to provide certain information, such as your email address and billing, payment, and shipping details. You represent and warrant that all information you provide in our store is accurate, current, and complete and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the security of your account credentials and for all activities carried out under your account. You may not transfer, sell, assign, or license your account to any third party.

SECTION 2 - OUR PRODUCTS
We have made every effort to display as accurately as possible the products and services in our online stores. However, please note that the colors or appearance of products may differ depending on the device used to access the store and its settings.

We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or match what is displayed online.

All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities of any product offered to any person, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS
By placing an order, you are making an offer to purchase. Cantina di Pitigliano wine shop reserves the right to accept or refuse any order at its sole discretion. An order is not accepted until confirmed by Cantina di Pitigliano wine shop. Payment must be received and processed before acceptance.

Please carefully review your order before submitting it, as cancellation requests may not be accommodated after acceptance. If an order is not accepted, modified, or canceled, we will attempt to notify you using the contact details provided.

Purchases are subject to return or exchange only in accordance with our Refund Policy [LINK].

You represent and warrant that purchases are for personal or household use and not for commercial resale or export.

SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the one in effect at the time of order submission and indicated in the confirmation email. Unless otherwise stated, prices do not include taxes, shipping, handling, duties, or import costs.

Prices in our online store may differ from those in physical stores or third-party platforms. Promotions may be subject to separate terms; in case of conflict, promotion terms prevail.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it.

You represent and warrant that:
(i) your credit card information is accurate and complete;
(ii) you are authorized to use the card;
(iii) charges will be honored;
(iv) charges will be paid, including shipping and applicable taxes.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for delays in shipping or delivery. Delivery times are estimates only. We are not liable for delays caused by couriers, customs, or events beyond our control. Once products are handed over to the carrier, ownership and risk transfer to you.

SECTION 6 - INTELLECTUAL PROPERTY
All Services content (including trademarks, text, images, graphics, videos, etc.) is owned by Cantina di Pitigliano wine shop, its affiliates, or licensors and protected by intellectual property laws.

You may use the Services for personal, non-commercial use only. Unauthorized use is prohibited.

All trademarks and brand elements remain the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools without control or responsibility. These are provided “as is” without warranties. Use is at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Services may include links to third-party websites. We are not responsible for their content or accuracy. Access is at your own risk.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
The store is powered by Shopify, but all transactions are directly with Cantina di Pitigliano wine shop. Shopify is not responsible for any aspect of your transactions.

SECTION 10 - PRIVACY POLICY
All personal data is governed by our Privacy Policy [LINK] and Shopify’s privacy policy. Shopify processes data to provide and improve Services.

SECTION 11 - FEEDBACK
Any feedback you submit grants us a perpetual, royalty-free license to use it. You confirm you have rights to such content.

SECTION 12 - ERRORS AND OMISSIONS
We reserve the right to correct errors or cancel orders due to inaccuracies at any time without notice.

SECTION 13 - PROHIBITED USES
You may not use the Services for unlawful purposes, to violate rights, transmit harmful code, spam, or misuse data.

SECTION 14 - AGENTS
Rules apply if automated agents interact with the Services, including transparency and compliance requirements.

SECTION 15 - TERMINATION
We may terminate access at any time. Certain provisions remain valid after termination.

SECTION 16 - DISCLAIMER OF WARRANTIES
Services are provided “as is” without warranties. Use is at your own risk.

SECTION 17 - LIMITATION OF LIABILITY
We are not liable for damages arising from use of Services or products, to the maximum extent permitted by law.

SECTION 18 - INDEMNIFICATION
You agree to indemnify Cantina di Pitigliano wine shop and related parties against claims arising from your use or violations.

SECTION 19 - SEVERABILITY
If any provision is invalid, the rest remain enforceable.

SECTION 20 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and us.

SECTION 21 - ASSIGNMENT
You may not assign rights without consent; we may do so freely.

SECTION 22 - GOVERNING LAW
These Terms are governed by applicable laws of the jurisdiction where Cantina di Pitigliano wine shop is based.

SECTION 23 - HEADINGS
Headings are for convenience only.

SECTION 24 - CHANGES TO TERMS
We may update these Terms at any time. Continued use constitutes acceptance.

SECTION 25 - CONTACT INFORMATION
Questions should be sent to: magazzino@cantinadipitigliano.it

Contact details:
CANTINA DI PITIGLIANO S.A.C.
VIA N. CIACCI, 974
58017 PITIGLIANO (GR) - VAT No. 00070470539